Bosmos

UX Research
During my internship at Bosmos LLC, I contributed to improving the user experience by conducting user research, competitive analysess, and designing for an AI-integrated platform. My work focused on enhancing the onboarding process, optimizing the freelancer-client matching system, and conducting in-depth survey research to gather actionable user insights.
What is Bosmos?
Bosmos is a freelance platform designed to connect clients with skilled freelancers across a wide range of industries. The platform simplifies the hiring process by offering a matching system that pairs clients with freelancers based on specific project needs, skillsets, and other criteria.
Projects & Contributions
01
Competitive Analyses
Overview:
Conducted three competitive analyses to evaluate the strategies and features of leading freelance platforms, focusing on vetting processes, pricing structures, and client-freelancer matching systems to inform and enhance Bosmos' platform development
Key Contributions:
  • Vetting & Quality Control Analysis:
  • Examined the methods used to assess freelancer skills
  • Investigated measures for monitoring freelancer performance
  • Pricing Structure & Service Tier Analysis
  • Reviewed hourly rates, fixed-price contracts, and platform fees across platforms
  • Analyzed how service tiers impact pricing and quality differentiation
  • Freelancer-Client Matching Process & User Experience
  • Investigated how platforms match clients with freelancers
  • Analyzed the user experience during the matching process
Impact:
Helped identify key strategies used by other freelance platforms, providing valuable insights into how Bosmos can improve its platform. The research influenced actionable recommendations for vetting processes, pricing flexibility, and freelancer-client matching systems.
02
Survey Design & User Research
Overview:
Designed and launched surveys to gather insights from freelancers and clients, aimed at improving Bosmos' onboarding process.
Key Contributions:
  • Collaborated with backend teams to create mock experiences for users to simulate platform interaction
  • Structured survey questions to minimize bias, enhance usability, and capture key insights on user needs, expectations, and pain points
  • Launched the survey on Prolific to gather data for further platform refinement
Impact:
Provided Bosmos with key insights that directly informed improvements about platform's current onboarding process
03
Conversational AI
Overview:
Collaborated with The Adventurous Company, Bosmos’ sister company, to design user flows and wireframes for an AI-driven platform.
Key Contributions:
  • Created user flows and wireframes, ensuring the designs were intuitive and accessible
  • Collaborated on prototype testing, focusing on user-centered design principles for AI-driven systems
Impact:
Contributed to the development of a platform that prioritizes usability in AI interactions
Check out the full project here!
Key Takeaways:
This experience deepened my expertise in user research methodologies, competitive analysis, AI-driven design, and survey research for gathering actionable insights. I honed my ability to synthesize user data into meaningful recommendations, balancing business goals with user needs. Collaborating with both design and backend teams strengthened my cross-functional communication skills, while presenting findings to stakeholders enhanced my ability to advocate for data-driven, user-centered solutions. Most importantly, I gained hands-on experience in conducting in-depth user research, analyzing qualitative and quantitative data, and translating insights into strategic improvements. I will continue to build upon these skills in future user-centered experiences.

Tools:

  • Figma
  • Microsoft Outlook
  • Excel
  • Prolific
  • Google Suite
  • Slack

Skills:

  • User Research
  • Competitive Analysis
  • Survey Design
  • Wireframing
  • AI Integration in UX
  • Data Synthesis
  • Cross-Functional Collaboration
  • Stakeholder Presentation
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